Refund policy
At FitNation, we want you to feel confident with every purchase. If something isnβt right, weβre here to help.
π 30-Day Return Policy (United States)
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- In the same condition you received it
- Unused and unworn
- With original tags attached
- In original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
π© How to Start a Return
To initiate a return, please contact us:
π§ hello@fitnations.us
Once approved, we will provide full instructions on how and where to send your return.
β οΈ Important: Items sent back without prior approval will not be accepted.
π¦ Return Shipping Address (US Returns Only)
FitNation Returns Department
4523 Spire Run
Lakewood Ranch, FL 34211
United States
β οΈ Damaged, Defective, or Wrong Items
Please inspect your order immediately upon delivery.
If your item is:
- Damaged
- Defective
- Or incorrect
Contact us right away at hello@fitnations.us so we can resolve the issue quickly.
π« Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items (beauty or hygiene products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If youβre unsure about your item, contact us before placing your order.
π Exchanges
The fastest way to get what you need is:
- Return your current item (if eligible)
- Place a new order once your return is approved
π³ Refunds (United States Processing)
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 5β10 business days
- Some banks may require additional time to post the refund
If more than 10 business days have passed after approval, contact us at:
π§ hello@fitnations.us
π Need Help?
Weβre here to help you anytime:
π§ hello@fitnations.us